Shipping Information

After placing your order, you will receive an email with receipt and confirmation of your order. You will receive another email when your order has shipped with the tracking number so you can track your package(s).

  • GenuineCells.com offers free shipping on all orders shipped to US addresses.
  • Packages ship out from Palm Bay, Florida, USA.
  • All orders are carefully packaged and shipped the same or next business day.

Packages under 16 ounces, we ship using USPS First Class, and are delivered in approximately business 2-5 days.

Packages over 16 ounces, we ship using USPS Priority Mail, and are delivered in approximately 1-3 business days.

Important:

If your delivery situation is not secure (i.e. you live in an apartment complex where packages are left in common areas) please contact us before placing your order and request “Signature Confirmation”. USPS charges you this service for $2.55 but will ensure that they deliver the package into your hands. We will not be responsible for missing shipments when tracking shows the order as “Delivered”.

International Shipping:

Due to current restrictions on shipping Lithium-ion batteries, we are unable to ship Lithium-ion batteries internationally.